AI that works. Outcomes that last.

Orchestrating the Future of AI-Driven Enterprise Operations.

We help regulated European enterprises improve workflows, strengthen cybersecurity, and deploy governed AI — all on the ServiceNow platform.

Digital Transformation Agentic AI Cybersecurity EU-Native Delivery
Explore Our Offerings
Trusted by SailPoint Swisscom Deloitte KPMG Hitachi · ABB Incyte
THREE PILLARS · ONE PLATFORM
LIVE
Digital Transformation
ITSM · CSM · FSM · HRSD · SPM
READY
Agentic AI
Agents · Control Tower · Otto
READY
Cybersecurity
SecOps · IRM · NIS2 · DORA
READY
Now Platform · Operationalised inteq.ai
Industries

Deep Expertise Across
Regulated European Markets.

Utilities & Energy
Integrated Utilities · Critical Infrastructure

Field service management, GRC compliance, OT/IT operations, and omni-channel customer communications for energy and utility operators across Europe.

FSM & EAMGRC / IRMNIS2 · ACERITSM & CSM
Telco & Media
Mobile · Fixed · Broadband · Media Groups

Automated deployment pipelines, IT asset management, customer service management, and network operations for telecoms and media companies.

ITSM / ITOMCSM omni-ch.Dev & Int52% OPEX cut
Technology & ISV
SaaS · Identity · Cloud · ISV · Platforms

ServiceNow Store application development, certified integrations, and scoped app delivery for technology companies whose enterprise customers demand native ServiceNow connectivity.

Top 12 appsStore PublishREST / APIsAgile team
Pharma & Life Sciences
Pharma · Biotech · Medical Devices · CROs

Employee Centre implementation, HR service delivery, GRC aligned to FDA and GxP, and licence optimisation for pharmaceutical and life sciences companies.

2 mo delivery15+ widgetsLicence opt.GRC · GxP
Who We Are

Specialist
ServiceNow Partner.

We help enterprises get the most out of their ServiceNow platform — improving workflows, optimising IT processes, and reducing operational costs across every department.

"Not the platforms we implement — the outcomes we are accountable for.
Sofia, Bulgaria · EU Registered · ServiceNow Partner
What Makes Us Different
01

Business-Process-First

Every engagement starts with process analysis and outcome definition — not platform configuration and feature demos.

02

Continuous Intelligence

We build always-on monitoring delivering live operational insight — not periodic reports and quarterly snapshots.

03

Outcome Accountability

Agreed KPIs before work begins: resolution time, cost reduction, compliance coverage. No vanity metrics.

04

EU-Native Delivery

OJEU procurement frameworks, public sector constraints, and regulatory compliance — built in from architecture.

05

Proven Enterprise Delivery

SailPoint, Swisscom, Deloitte, KPMG, Hitachi, ABB, Incyte — enterprise delivery at scale across every sector.

Core Offerings

Three Pillars.
One Platform.

ServiceNow Services

Complete ServiceNow
Platform Expertise.

Nine practice areas. One certified team. End-to-end ownership of architecture, implementation, integration, training, and ongoing support — across the full ServiceNow Now Platform.

ITSM
IT Service Management
  • Service Catalogue design & implementation
  • Incident Management process design
  • Service Request, Problem & Change Mgmt
  • Knowledge Management & Service Portal
ITBM
IT Business Management
  • Centralise demand management
  • Connect development and operations
  • Unify resource management
  • Strategic portfolio alignment
ITAM
IT Asset Management
  • CMDB design & ITSM integration
  • Software licence management
  • Hardware asset lifecycle governance
  • Cloud resource management
CSM
Customer Service Mgmt
  • Self-service portal & knowledge base
  • Chatbot & virtual agent
  • Case management & tracking
  • Colleague & expert engagement
HRSD
HR Service Delivery
  • Improve productivity
  • Streamline employee transitions
  • Reduce HR call volume
  • Increase case resolution speed
Facility
Facility Management
  • Asset & maintenance management
  • Interactive floor maps
  • Desk booking & seat assignment
  • Parking reservation management
GRC
Governance, Risk & Compliance
  • Policy & compliance management
  • Risk & audit management
  • Vendor risk management
  • Operational risk & analytics
FSM
Field Service Management
  • Enhanced customer experience
  • Increase operational efficiency
  • Improve resource effectiveness
  • Maximise asset uptime
Dev & Int
Development & Integrations
  • Workflow enhancements
  • Scoped application development
  • 3rd party tool integrations
  • Mobile development
Why inteq.ai

ServiceNow Expertise —
Delivered, Supported, EU-Native.

12+Modules

Full ServiceNow Suite

ITSM, ITBM, ITAM, CSM, HRSD, FSM, GRC, Development & Integrations, Operations & Support — we cover the complete platform.

GRCReady

Governance & Compliance

Policy and compliance management, risk and audit, vendor risk, operational risk — robust reporting and analytics dashboards built in.

EUNative

EU-Native Delivery

OJEU procurement frameworks, NIS2, DORA, GDPR — built into every engagement. We understand public sector and regulated enterprise constraints.

24×7Support

End-to-End Ownership

Architecture, implementation, integration, training, and ongoing support. One partner accountable for the full outcome.

Cert.Team

Certified Practitioners

ServiceNow Certified System Administrators, Application Developers, and platform specialists across every major module.

Top 12Store apps

Proven Enterprise Delivery

SailPoint, Swisscom, Deloitte, KPMG, Hitachi, ABB, Incyte — enterprise delivery at scale across utilities, telco, pharma, and technology.

More ServiceNow Services

VR · Operations & Support
· Training.

VR

CMDB Visualisation in Virtual Reality

An innovative approach to visualise CMDB relationships and locations in VR — navigate easily through large infrastructure structures in immersive 3D space.

  • Visualise complex CMDB relationships
  • Navigate large infrastructure in 3D
  • Identify dependencies at a glance
  • Interactive and configurable
Operations & Support

Scalable 24×7 Operations & Support

Scalable support services available 24×7. Ad hoc requests for enhancements, system optimisation, and continuous improvement — your platform always running at peak performance.

  • 24×7 scalable support coverage
  • Ad hoc enhancement delivery
  • System performance optimisation
  • Continuous improvement sprints
Training

ServiceNow Training Programmes

End-user training, admin training, and advanced development training programmes — delivered by certified practitioners with deep real-world project experience.

  • End-user adoption training
  • ServiceNow admin training
  • Advanced development training
  • Tailored to your platform setup
Parking Reservation Management· VR CMDB Navigation· ServiceNow Store Publishing· Mobile Development
Clients & Results

Real Clients.
Measurable Outcomes.

Top 12
Store apps
SailPoint
Identity Management · Global
4 ServiceNow Store Apps · Top 12 Most Downloaded

Enterprise customers demanded ServiceNow integration as a deal condition. inteq.ai embedded with the SailPoint team to architect and publish 4 certified Store apps. All 4 rank in the top 12 most downloaded, directly boosting SaaS sales.

4 Store appsTop 12 ranksStrategic partnerREST integrations
−52%
OPEX
Swisscom
Telecoms · Switzerland
52% OPEX Reduction · Automated Deployment

Automated SCCM-ServiceNow package deployment eliminated manual labour and human errors across the entire platform estate. Full governance visibility across all deployment pipelines.

SCCM IntegrationZero manual errorsFull governanceOngoing partnership
2 mo
Delivery
Incyte
Biopharmaceutical · Global
Employee Centre · 2 Months · Pro Licence Eliminated

15+ custom widgets, full corporate branding, catalogue restructuring — delivered in 2 months. Pro licence upgrade eliminated. Platform adoption and talent retention measurably improved.

15+ widgetsPro licence eliminatedFull brandingTalent retention
Impressed?

Let's Talk.
Get the Most Out of ServiceNow.

30 min · No obligation · EU public & enterprise frameworks available. A focused practitioner conversation — not a sales pitch.

12+ServiceNow Modules
24×7Operations & Support
Top 12Store Apps Delivered
EUNative Delivery
See Client Results
Odrin Street 102, 1303 Sofia, Bulgaria · EU Registered · ServiceNow Partner